Doosan Infracore North America has ramped up its telematics offerings with Smart X-Care, a machine monitoring system to let customers, and their dealers, know when their equipment needs attention.
The service is available to subscribers who pay a $19.99 monthly fee, but buyers of new Doosan equipment can get the service for six months at no cost. The equipment is then monitored by staff at Doosan’s North American headquarters in Suwanee, Georgia. The center opened in October and has about 550 machines it is monitoring.
Alerts from the monitoring center are sent by email and by push notifications to smartphones to the machine owner and the owner’s Doosan dealer. They include machine fault codes, upcoming and overdue service and warranty expirations, the company says.
Messages sent to owners let them know their dealer has been notified and tell them of any immediate action they should take to prevent equipment damage. Dealers will receive the customers’ contact information, the fault codes triggered and a troubleshooting guide. Subscribers also receive a machine utilization report.
The service is designed to enhance the company’s DoosanConnect telematics, which captures data from machines. The Smart X-Care center then sifts through that data to determine when alerts should be sent.
Stojan Arezina, Doosan telematics manager, says the goal of Smart X-Care is to reduce downtime for customers and enable dealers to better serve them. Doosan limited notifications to service, warranty and fault codes to focus on the most critical issues for equipment owners and dealers and not overwhelm them with data.
“Unless people decide to actively go to DoosanConnect and check for things, there is nothing notifying you that there may be something happening with the machine,” Arezina explains. “What Smart X-Care does is get ahead of some of the potential issues.”
